Professional Summary
Results-driven IT Infrastructure Manager with 12+ years of progressive experience architecting, deploying, and managing enterprise-grade IT environments across cloud, virtualization, ERP, network security, and AI platforms. Currently leading an 8-engineer IT team at a Mumbai-based real-estate conglomerate, overseeing 50+ production servers, VMware ESXi clusters, hybrid Azure cloud infrastructure, and multi-site network security. Proven track record delivering measurable business outcomes: 30% cloud cost reduction, 60% downtime elimination, and 25% productivity improvement. Passionate about building enterprise IT platforms from the ground up and aligning IT strategy with organizational growth. Certified in Azure AZ-104, ITIL v4, and GCP Fundamentals.
Professional Experience
Assistant Manager – IT
Oct 2019 – Present ()
Puneet Urban Spaces Pvt. Ltd.| Badlapur, Maharashtra
- Led and mentored an 8-engineer IT team across 3 office locations, managing a 50+ server production environment with VMware ESXi v6.5/7.0 clusters, Windows Server 2019, and Ubuntu Linux.
- Architected and executed migration of 50+ on-premise workloads to Microsoft Azure (IaaS/PaaS), achieving 30% cost reduction through Reserved Instances and right-sizing strategies.
- Implemented Farvision ERP and Runo CRM end-to-end (vendor evaluation through go-live), delivering 25% productivity improvement across 200+ users in Finance, HR, Sales, and Operations.
- Designed and deployed a Disaster Recovery (DR) framework reducing unplanned downtime by 60%, including automated failover, daily incremental backups, and monthly DR drills.
- Configured enterprise network security: Sophos UTM/XG firewall, Cisco routers/switches, site-to-site and remote-access VPN, and Zero Trust access controls.
- Negotiated and managed vendor contracts (hardware, software, ISP, cloud) delivering 15% annual cost savings and improved SLAs across all service agreements.
- Deployed Microsoft 365 & Google Workspace for 200+ users — managing Active Directory, Azure AD, SSO, MFA, and Intune endpoint device management.
- Led ISO 27001 alignment initiative, implementing 89 of 114 security controls and conducting quarterly VAPT engagements to reduce organizational cyber risk.
- Built and launched 8 enterprise IT platforms including API Nexus, AI Voice Bot, HelpDesk Pro, and InfraWatch — all deployed to production and actively used.
IT Consultant
Jun 2017 – Sep 2019 (2 Yrs 4 Mos)
CMS IT Services · Client: Aranca Mumbai| Mumbai, Maharashtra
- Administered Active Directory, Group Policy Objects (GPO), user onboarding/offboarding, and RBAC for 150+ users.
- Configured and managed Fortinet & Cisco ASA firewalls, site-to-site IPSec VPN tunnels, and SSL-VPN for remote workforce.
- Managed NAS/SAN storage and implemented daily incremental and weekly full backup policies using Veeam Backup & Replication.
- Deployed and managed McAfee Endpoint Security Suite including DLP, anti-malware, and web filtering across all corporate endpoints.
- Executed OS deployment, patch management, and helpdesk escalation support across a mixed Windows/Linux server environment.
System Engineer
Dec 2015 – May 2017 (1 Yr 6 Mos)
Amogh Enterprises| Thane, Maharashtra
- Managed Linux (CentOS/Ubuntu) servers, Samba file-sharing, DHCP/DNS, and network infrastructure across 3-branch environment.
- Handled OS deployments, system patching, antivirus management, and L2 user support for 80+ end-users.
- Monitored server performance and uptime using Nagios; resolved P1/P2 incidents within defined SLA windows.
Desktop Support Engineer
Jun 2015 – Dec 2015 (6 Mos)
SBits Technology| Mumbai, Maharashtra
- Provided L1/L2 desktop support, LAN/WLAN troubleshooting, printer configuration, and VMware Workstation setup for corporate clients.
Core Technical Skills
VMware ESXi / vCenter 7.0
Microsoft Azure (AZ-104)
Google Cloud Platform (GCP)
Windows Server 2012–2019
Linux (Ubuntu / CentOS / RHEL)
Active Directory / Azure AD
Sophos / Fortinet / Cisco Firewall
Network Security / Zero Trust
VPN (IPSec / SSL / SD-WAN)
Microsoft 365 / Google Workspace
Farvision ERP / Runo CRM
Salesforce CRM
PowerShell / Bash Scripting
Cisco Routers & Switches
SAN / NAS / Veeam Backup
ITIL Service Management
McAfee / Symantec Endpoint Security
API Integration & Development
Hyper-V Virtualization
ITSM / HelpDesk Management
AI Platform Development
IT Budget & Vendor Management
Disaster Recovery Planning
ISO 27001 / SOC Compliance
Certifications
Microsoft Azure Administrator (AZ-104)— Microsoft
2022
ITIL Foundation v4— AXELOS / PeopleCert
2021
GCP Fundamentals: Core Infrastructure— Google Cloud
2023
Network Security Specialist— ICSI (International CyberSecurity Institute)
2020
VMware vSphere: Install, Configure, Manage— VMware by Broadcom
2019
Education
MBA – Information Technology & Project Management
2013 – 2015
Specialization: IT Strategy, IT Governance & Project Delivery
Enterprise IT Platforms Built & Deployed
Independently designed, architected, and deployed 8 enterprise-grade IT platforms currently in active production use:
Key Achievements & Impact
Infrastructure & Cloud
- Reduced cloud infrastructure costs by 30% through Azure Reserved Instances, right-sizing, and workload optimization across 50+ migrated servers.
- Eliminated 60% of unplanned downtime by implementing automated DR failover, backup validation, and monthly recovery drills — achieving 99.9% SLA on critical systems.
- Executed zero-downtime migration of 50+ production workloads from on-premise data center to Microsoft Azure over 6 months with no business disruption.
Business Impact
- Delivered 25% productivity improvement across 200+ users through Farvision ERP with custom workflows for Finance, HR, Sales, and Project Management.
- Achieved 15% annual savings on IT vendor contracts through competitive tendering, multi-year agreements, and proactive SLA enforcement.
- Reduced IT helpdesk ticket resolution time by 40% through deployment of HelpDesk Pro ITSM platform with automated routing and self-service knowledge base.
Security & Compliance
- Designed and implemented Zero Trust network architecture with Sophos XG firewall, microsegmentation, and MFA enforcement across all 200+ user accounts.
- Led ISO 27001 alignment initiative, implementing 89 of 114 security controls — reducing organizational cyber risk exposure by an estimated 70%.
- Conducted quarterly VAPT exercises remediating all critical/high-severity vulnerabilities within 30-day SLAs.
Leadership & Team Development
- Built, hired, and mentored an 8-engineer IT team from scratch, establishing ITIL-based processes, on-call rotations, and career development frameworks.
- Defined and implemented IT governance policies covering data classification, change management, incident response, and asset lifecycle across the organization.
Languages
Hindi (Native)
English (Professional Proficiency)
Marathi (Professional Proficiency)
Areas of Expertise
IT Infrastructure Management · Cloud Architecture · VMware Virtualization · Network Security · Firewall Administration · Active Directory · Microsoft Azure · Google Cloud Platform · ERP Implementation · CRM Deployment · ITIL Service Management · Disaster Recovery · Business Continuity Planning · IT Project Management · Vendor Management · Budget Planning · Team Leadership · IT Governance · Endpoint Security · PowerShell Automation · AI Platform Development · API Management · ITSM · ISO 27001 · SOC Compliance · Digital Transformation · Hybrid Cloud · Data Center Operations · Incident Management · Change Management · Cisco Networking · SAN/NAS Storage · Hyper-V · Windows Server Administration · Linux Administration · Cybersecurity · Zero Trust Architecture